Privacy Policy

NBL PRIVACY COLLECTION NOTICE

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This collection notice covers the National Basketball League Pty Ltd ABN 65 164 187 937 and Australia 3x3 Hustle Pty Ltd ABN 71 464 229 202 (3x3 Hustle) and its associates, related bodies corporate, related entities and subsidiaries (collectively, ‘we’, ‘us’, ‘our’ and ‘NBL’).

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The NBL collects personal information about you for various reasons, including in order to process your registration and personalise your experience on NBL’s digital platforms (including NBL+, Bounce Pass, 3x3Hustle and the NBL and NBL1 mobile applications), register you for NBL events and activities, enter you into promotions and competitions, share with you marketing and promotional content from NBL, its related companies, sponsors and partners, and otherwise to carry out its functions and for purposes as set out in our Privacy Policy.

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The information you provide will be collected by or on behalf of us and may be shared across the NBL and 3x3Hustle including its associates, related bodies corporate, related entities and subsidiaries, NBL Clubs and NBL1 Clubs, relevant sporting bodies including Basketball Australia and each state basketball association, government authorities where appropriate and NBL sponsors and partners  (including but not limited to First Ever Pty Ltd and Dream Courts Pty Ltd), for the purposes set out in our Privacy Policy. The information may also be shared with other third parties to help us deliver our products and services or as required by law. If you do not provide this information, we may not be able to provide all our products and services to you. We may disclose your personal information to recipients that are located outside of Australia.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at info@nbl.com.au. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in our Privacy Policy and this collection notice.

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NBL PRIVACY POLICY

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This Privacy Policy covers the National Basketball League Pty Ltd ABN 65 164 187 937 and Australia 3x3 Hustle Pty Ltd ABN 71 464 229 202 both of Level 13, 10 Queens Road, Melbourne VIC 3004 and its associates, related bodies corporate, related entities and subsidiaries (‘we’, ‘us’, ‘our’ and ‘NBL’). The NBL is committed to protecting the privacy and personal information of its fans and members. This Privacy Policy describes the practices and processes NBL has in place to properly manage and safeguard that information.

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PRIVACY LAWS THAT APPLY TO THE NBL

The NBL is required to comply with the Privacy Act 1988 (Cth) and is bound by the Australian Privacy Principles (‘APPs’) set out in that Act. The APPs establish minimum standards for the collection, use, disclosure and handling of personal information. They apply to personal information in any form, including electronic and digital form. The APPs can be accessed at the website of the office of the Australian Information Commissioner, www.privacy.gov.au.

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NBL is also subject to other laws relating to the protection of personal information. NBL’s direct marketing activities must also comply with the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth).

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In this Privacy Policy, unless the context otherwise requires:

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• ‘Privacy Law’ refers to any legislative or other legal requirement that applies to NBL’s collection, use, disclosure or handling of personal information.

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• ‘Personal information’ means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in material form or not. Personal information includes sensitive information.

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• ‘Sensitive information’ means personal information about an individual’s racial or ethnic origin, political opinions or memberships, religious beliefs or affiliations, philosophical beliefs, professional or trade association/union memberships, sexual preferences and practices or criminal record.

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CAN YOU DEAL WITH THE NBL WITHOUT IDENTIFYING YOURSELF?

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In some limited situations fans, members and other individuals may be able to deal with NBL anonymously or using a pseudonym. For example, if you make a general inquiry via our ‘Contact Us’ page, or want to make a complaint (unless the inquiry or complaint relates to a particular account). If you do not wish to be identified, we may not be able to provide the information or assistance you require. An account is required to access the benefits of NBL+ and Bounce Pass.

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WHY DOES NBL COLLECT PERSONAL INFORMATION?

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The NBL collects personal information about you in order to process your registration and personalise your experience on the NBL digital platforms (which includes NBL+, Bounce Pass, 3x3Hustle and the NBL and NBL1 mobile applications) and register you for NBL events and activities. The NBL also collects personal information to enter you into trade promotions, competitions and other offers from the NBL, its related companies, partners or sponsors. NBL require information to provide you with requested products and services, events, personalised news, video content, special offers and other information, as well as to facilitate the provisions of marketing and promotional messages that may be of interest to you (including information sent by or on behalf of our sponsors and partners) and for the purposes otherwise set out in this Privacy Policy.

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The NBL uses personal information only for the purposes for which it was provided and for directly related purposes, unless you have provided your consent for us to use it for another purpose or otherwise required by or authorised under law. We may state a more specific purpose at the point we collect your information.

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If you do not provide us with the information that we request, we may not be able to provide you with our products or services.

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WHAT PERSONAL INFORMATION DOES THE NBL COLLECT?

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The NBL collects a wide range of personal information, but the type and amount of information collected depends on the circumstances of collection and the nature of your dealings with us. The NBL seeks at all times to ensure that it only collects the personal information that is necessary for the purposes of its business activities. The NBL needs to collect basic identifying and contact information for all fans and members, trade promotion entrants and anyone who engages with the NBL. This will usually include:

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• first name, last name, date of birth,

• postal address and email address;

• phone number and other contract details;

• geographic location (including your country, suburb and postcode);

• gender;

• details of the product or service you wish to obtain from us; and

• any preferences you tell us about or share with the NBL.

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From time to time, the NBL may require proof of identity information, including passport number, driver licence number or other government identifiers, and credit card information only where relevant.

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The NBL also collects information about purchasing patterns, consumer preferences and attitudes from prospective and current fans and members for marketing and promotional purposes, including to analyse markets, develop marketing strategies and to identify and develop products and services that may be of interest to its customers.

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We also collect information about the way our customers use NBL products and services. This includes information about:

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• product and service usage;

• club affiliations for NBL and NBL1;

• NBL and NBL1 event participation and game attendance;

• responses to offers made and/or promotions run by NBL, its affiliates, partners or sponsors;

• payment patterns and history; and

• inquiries and complaints.

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If you are under 18, you should only provide personal information to the NBL with the consent of a parent or legal guardian and only use NBL+ or Bounce Pass with the involvement of a parent or legal guardian.

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If it is reasonably necessary in the circumstances, NBL may collect sensitive information such as your medical history, nationality or disability backgrounds. We will only collect sensitive information about you with your consent, unless we are otherwise allowed or required by law.

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HOW DOES NBL COLLECT PERSONAL INFORMATION?

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We may collect these types of personal information either directly from you, or from third parties. Information may be collected when you:

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• register for an NBL+ or Bounce Pass account;

• otherwise become a member of the NBL or NBL1;

• purchase tickets to or attend NBL or NBL1 games and/or events, including pre-season and post-season events as well as activities and events operated during the season;

• participate in any trade promotions, competitions, program or other offers with the NBL or its partners or sponsors;

• purchase merchandise, products or services from NBL or an authorised agent or licensee;

• engage with NBL websites and applications including 3x3Hustle or the NBL and NBL1 mobile applications;

• subscribe to any publication of NBL, including electronic publications and email updates;

• use any third party application, product or service that is associated with the NBL or that is available at any NBL or NBL1 game or event;

• provide details to NBL in an application, consent form, competition, survey, feedback form or incident report;

• enter personal information into, or agree to having your personal information entered into, one of NBL’s online systems or by completing a form at an NBL activation site;

• access the NBL website;

• contact NBL via email, telephone or mail or engage with NBL via social media;

• are elected or appointed to the Board or a committee of NBL; or

• apply for employment or a volunteer position with NBL.

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Personal information may also be collected where NBL is required to do so by law for example, for education, child protection, work health and safety laws, charitable collections, medical treatment or other applicable legislation.

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COLLECTION FROM THIRD PARTIES

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The NBL may collect personal information regarding a child from the parent or legal guardian of that child.

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In some circumstances, the NBL collects information from other third parties including, but not limited to, NBL clubs, NBL1 clubs, ticketing partners, service providers , sponsors and partners (including those involved in NBL events, clinics or programs). Our third party service providers may also collect anonymous usage data on the terms of their privacy policies. This anonymous usage data may be used to identify your device on third party digital services where we have an arrangement in place to serve ads on those third party digital services. We may also collect anonymous usage data from third party digital services.

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WHAT INFORMATION WILL THE NBL GIVE YOU WHEN IT COLLECTS PERSONAL INFORMATION?

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The NBL is required by the Privacy Laws to take reasonable steps to ensure that you are made aware of certain information when it collects personal information about you. For example, when collecting information, the NBL will:

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• tell you which NBL entity you are dealing with and how to contact it;
• make sure you are aware that we have collected the information (if we collect it from a third party without your knowledge);
• identify any law that authorises or requires collection of the information;
• let you know the purposes for which we collect the information, the entities that the information is likely to be disclosed to and whether the information will be transferred outside Australia; and
• tell you how to access this Privacy Policy and complaint handling procedures.

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This Privacy Policy sets out this information in general terms.

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THE NBL’S USE AND DISCLOSURE OF PERSONAL INFORMATION

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The NBL, and third parties to whom we may disclose personal information in accordance with this Privacy Policy, may collect, hold and use your personal information to:

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• contact and/or communicate with you;
• promote and market products and services of the NBL or our partners and sponsors that we consider you may be interested in;
• making our digital services easier to use by eliminating the need for you to repeatedly enter the same information, allowing you to access protected parts of our digital platforms and/or allowing you to comment on content displayed on our digital services;
• verify your identity;
• complete background checks;
• research, develop, run, administer and market competitions, programs, activities and other events relating to basketball or other sports;
• research, develop and market products, services, merchandise and special offers made available by us and third parties, licensees, suppliers and sponsors;
• conduct business process functions and other administrative functions for the operation of our digital services and/or our business;
• share with our employees, related bodies corporate, joint venture entities, partners, contractors or external service providers to fulfil any of these purposes noted in this Privacy Policy. External service providers may include (without limitation) web hosting providers, IT systems administrators, payment processors, data entry service providers, outsourcing service providers, and professional advisers;
• respond to emergency situations involving or requiring medical treatment;
• administer, manage and provide you with access to NBL website, NBL+, Bounce Pass, as well as the NBL and NBL1 mobile applications;
• keep you informed of news and information relating to various NBL events, activities and opportunities via various mediums; and
• using personal information as otherwise required or permitted by any applicable law (including the Privacy Act).

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The NBL may disclose your personal information to a range of organisations which include, but are not limited to:

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• the NBL’s employees, agents, associates and related bodies corporate;
• NBL Clubs, NBL1 Clubs, the state basketball associations, Basketball Australia and other relevant sporting bodies;
• the NBL’s partners, sponsors and other third parties where relevant to the information collected, including but not limited to Dream Courts Pty Ltd (an NBL partner) and First Ever Pty Ltd (who operate the NBL Store and may send you communications, offers and news including direct marketing);
• specific third parties authorised by you to receive information held by us;
• certain government authorities where relevant to the information collected, including local, state or federal government entities, councils and government departments;
• companies we engage to carry out functions and activities on NBL’s behalf, including direct marketing;
• our professional advisers, including our insurers, accountants, auditors and lawyers; and/or
• in other circumstances permitted by law.

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DIRECT MARKETING

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We and our partners and sponsors may send you direct marketing communications and information about the NBL’s services and products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials by contacting us using the details set out below or by using the opt-out facilities provided.

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OTHER DISCLOSURES

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In addition, the NBL may also disclose personal information:

• with your express or implied consent;
• when required or authorised by law;
• to an enforcement body when reasonably necessary; or
• to lessen or prevent a threat to an individual or public health or safety.

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IS PERSONAL INFORMATION DISCLOSED OUTSIDE AUSTRALIA?

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The NBL may disclose personal information to persons or organisations that are outside Australia. Database and webhosting services provided to NBL may involve personal information being transferred to IT service providers based in India, Philippines, Singapore, New Zealand, the United Kingdom, Canada and the United States of America.

If data is transferred overseas, the NBL will use all best endeavours to ensure such parties are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are suitably similar to the Australian Privacy Principles.

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HOW DOES NBL STORE AND PROTECT YOUR PERSONAL INFORMATION?

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The NBL recognises the importance of protecting your personal information and of ensuring that it is complete, accurate, up-to-date, secure and relevant. NBL will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.

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The NBL stores information in different ways, including in electronic and hard copy form. Whilst we cannot guarantee the security of your information, we take all reasonable steps to protect your personal information (and your anonymous usage data) and to keep it secure from loss, unauthorised access, modification, disclosure, interference or other misuse. We have appropriate controls in place to limit who in the NBL can view, access and/or use your personal information and anonymous usage data. NBL uses includes strict confidentiality requirements of our employees, volunteers, service providers, security measures for system access and security measures for our website.

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Much of the information we collect from and about our members and from or about people who register their interest in the NBL is added to one of NBL’s databases. When your information is entered into NBL’s membership database, the information may be combined or linked with other information held about you.

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NBL WEBSITE AND COOKIES

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When you visit an NBL website which, for the purposes of this Privacy Policy includes NBL+, Bounce Pass, NBL1, 3x3Hustle, and the NBL and NBL1 mobile applications, our systems may record certain information about their use of the site, including the web pages visited and the time and date of their visit as well as the IP address visited from. NBL uses this information to help analyse and improve the performance of the NBL website.

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In addition, we may use “cookies” on the NBL website. Cookies are small text files that assist our website retain user preferences to improve the experience of using our website. In some cases, the cookies that we use may collect some personal information. NBL will treat this information in the same way as other personal information we collect. You are free to disable cookies on your internet browser to prevent this information being collected; however, you will lose the benefit of the enhanced website experience that the use of cookies may offer.

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Websites linked to the NBL website or mobile applications are not subject to NBL’s privacy standards, policies or procedures. NBL does not take any responsibility for the collection, use, disclosure or security of any personal information that you provide to a third party website, which will be governed by such third party’s privacy policies.

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ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

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We encourage you to regularly review and update your personal information. You can access your personal information in your NBL+ or Bounce Pass account section. Otherwise, if you would like to access the personal information that we hold about you, please let us know by making a request via the contact details set out below. We will respond to your request for access within a reasonable period. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will correct it. You can delete your NBL+ or Bounce Pass account in the account section after logging in.

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RESOLVING PRIVACY ISSUES AND COMPLAINTS

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Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to the NBL in one of the following ways:

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• By Telephone: on +61 3 8391 6099
• Write to: National Basketball League Level 13, 10 Queens Road Melbourne VIC 3004
• By email to: info@nbl.com.au

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We will respond to your complaint within a reasonable period, and try to resolve your complaint for you. If we are unable to resolve your complaint or you are unhappy with the outcome, you can contact the Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website http://www.oaic.gov.au/ to lodge a complaint.

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For further information on the NBL’s management of personal information, please contact the NBL.

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The NBL may amend this Privacy Policy from time to time, including without notice to reflect changes in our practices or relevant laws. We will notify you of substantive changes.

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Last updated: 5 July 2024

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